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Return & Refunds
We want you to be completely satisfied with your purchase from our online jewelry store. If for any reason you are not satisfied, we offer a straightforward return and exchange policy. Please review the following details:
1. Eligibility for Returns and Exchanges:
We accept returns and exchanges within 3 BUSINESS days from the date of delivery. To be eligible, the item(s) must be in their original condition, unworn, and accompanied by the original packaging. Note: All our packages are carefully packed, in any case you receive damaged product, it is due to mishandling by courier’s rider or during transit. We are happy to repair it or exchange it with any other article from our website In case of return or exchange, the customer is responsible to ship it back and will have to pay for the shipping charges.
2. Process for Returns and Exchanges:
If you wish to initiate a return or exchange, please follow these steps:
a. Contact Customer Support: Reach out to our customer support team via email or Instagram page.provide your order details and reason for the return or exchange. We will guide you through the process and assist with any questions or concerns you may have.
b. Packaging and Shipping: Carefully package the item(s) in the original packaging, ensuring that they are adequately protected. We recommend using a trackable and insured shipping method to return the item(s) to us. Please note that the shipping costs for returns or exchanges are the responsibility of the customer, unless the return is due to a manufacturing defect or an error on our part.
3. Return and Exchange Evaluation:
Upon receiving the returned item(s), our team will inspect them to ensure they meet the eligibility criteria mentioned above. We reserve the right to reject returns or exchanges that do not meet these conditions.
4. Refunds and Exchanges:
a. Refunds: WE DO NOT OFFER REFUNDS
b. Exchanges: If you opt for an exchange, we will assist you in selecting an alternative item of equal or lesser value. If the replacement item has a higher value, you will be responsible for paying the price difference. Any remaining credit will be issued as a store credit.