EarGlam

We want you to be completely satisfied with your purchase from our online jewelry store. If for any reason you are not satisfied, we offer a straightforward return and exchange policy. Please review the following details:

1. Eligibility for Returns and Exchanges:
We accept returns and exchanges within 3 BUSINESS days from the date of delivery. To be eligible, the item(s) must be in their original condition, unworn, and accompanied by the original packaging. Note: All our packages are carefully packed, in any case you receive damaged product, it is due to mishandling by courier’s rider or during transit. We are happy to repair it or exchange it with any other article from our website In case of return or exchange, the customer is responsible to ship it back and will have to pay for the shipping charges.

2. Process for Returns and Exchanges:
If you wish to initiate a return or exchange, please follow these steps:

a. Contact Customer Support: Reach out to our customer support team via email or Instagram page.provide your order details and reason for the return or exchange. We will guide you through the process and assist with any questions or concerns you may have.

b. Packaging and Shipping: Carefully package the item(s) in the original packaging, ensuring that they are adequately protected. We recommend using a trackable and insured shipping method to return the item(s) to us. Please note that the shipping costs for returns or exchanges are the responsibility of the customer, unless the return is due to a manufacturing defect or an error on our part.

3. Return and Exchange Evaluation:
Upon receiving the returned item(s), our team will inspect them to ensure they meet the eligibility criteria mentioned above. We reserve the right to reject returns or exchanges that do not meet these conditions.

4. Refunds and Exchanges:

a. Refunds: WE DO NOT OFFER REFUNDS

b. Exchanges: If you opt for an exchange, we will assist you in selecting an alternative item of equal or lesser value. If the replacement item has a higher value, you will be responsible for paying the price difference. Any remaining credit will be issued as a store credit.

Thank you for your interest in our online jewelry store. We are pleased to provide you with our shipping policy :

1. Shipping Methods:
We offer reliable and secure shipping through trusted courier services within Pakistan. The specific courier service will vary depending on your location and the availability of services in your area.

2. Shipping Time:
We strive to process and dispatch all orders within 1-3 business days from the date of purchase. Please note that custom-made or personalized items may require additional processing time. Once your order has been shipped, the estimated delivery time is typically 3-5 business days, depending on your location. Please note that unforeseen circumstances, such as weather condition or public holidays, may cause slight delays.

3. Shipping Charges:
Shipment Charges will be added to your cart when you proceed to checkout. Please note that if you require expedited shipping or any time choice delivery option , additional charges may apply plus full payment need to be done in advance thru bank transfer. These charges will be clearly communicated to you on our Instagram page or thru email.

4. International Orders:
For customers placing international orders, we communicate the details of delivery and shipping through email to ensure a smooth and personalized experience.

5. Here's how our process works:
When you place an order for international delivery, you will receive an email confirmation acknowledging your purchase. This email will contain important details such as your order number, billing information, and the items you have selected.

Once we receive your order, our team will assess the shipping options available for your location. We will consider factors such as the destination country, shipping regulations, and any applicable customs requirements.

6. Order Tracking:
Once your order has been shipped, we will provide you with a tracking number and instructions on how to track your package. You can easily track the status of your order by visiting the courier service’s website and entering the provided tracking number.

7. Packaging:
We take utmost care in packaging our jewelry to ensure it reaches you in perfect condition. Each piece will be securely placed in a jewelry box or pouch, and additional protective measures may be taken to safeguard delicate items during transit.

Please keep in mind that the above shipping policy is subject to change, and any updates or modifications will be clearly communicated on our website or during the checkout process.

If you have any further questions or require additional information, please don’t hesitate to email us on info@sabayasirofficial.com. We are here to assist you and ensure a smooth and enjoyable shopping experience.